Frequently Asked Questions

Everything you need to know about your ProtoArc experience.

What is the typical shipping time for my order?

Orders are processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination.

Does ProtoArc offer a warranty on electronic peripherals?

Yes, all ProtoArc products come with a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.

Are ProtoArc keyboards and mice compatible with both Mac and Windows?

Most of our devices feature dual-mode or multi-device connectivity, making them fully compatible with Windows, macOS, iPadOS, and Android systems.

How do I pair my Bluetooth device with multiple computers?

Our peripherals typically feature dedicated 'Switch' buttons. Press and hold the Bluetooth channel key (1, 2, or 3) for three seconds to enter pairing mode, then select the device from your computer's settings.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.