Returns & Exchanges

At ProtoArc, we stand behind the quality of our ergonomic peripherals and offer a 30-day money-back guarantee to ensure you find the perfect fit for your workspace. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible electronic devices.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send your package to our designated return center for inspection.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.